Admin – Manage Alerts

MANAGE ALERTS

Once your site is linked to the iCON portal, you can view alert conditions & alert severity levels for that site. You can get take one of two routes to get to the “Manage Alerts” page:

FROM THE ADMINISTRATION DASHBOARD 

 

Click on the Manage Alerts button in the Sites section.

 

This will take you to the “Select Site” page. If needed, use the filters to the left to narrow down the list of sites in the table to the right. 

Click the radio button of the site whose alerts you’d like to edit, and click View. This will take you to the “View Site” page with the Alerts tab open.

 

FROM VIEW SITE PAGE

 

Click on the Alerts tab at the top of the screen. (If your site is not yet paired, click here [Link to support page on pairing central hub here.] for information on how to do that.)


EDITING AN ALERT

Inside the Alerts tab, the “Manage Alerts” section is divided into three subsections:

  1. HVAC Alerts, which are triggered by issues with HVAC equipment.
  2. Energy Alerts, which are triggered by anomalous energy usage.
  3. Automation Alerts, which are triggered by issues detected by automatic sensors.

 

If there are not yet any alerts in a given section, you can create a new one by clicking the New button to the top left of that section, or click the Create an alert link within the text shown.

 

If you need to edit an alert by adjusting its trigger delay time, the severity of an alert, or the parameters necessary to trigger the alert state:

Click the alert’s radio button next to its name, on the far left of the list table.  Click Edit to go to that alert type’s “Edit” page.


CREATING A NEW HVAC OR ENERGY ALERT

When you first see the “Create HVAC Alert” or “Create Energy Alert” page, you will see two pulldown menus:

The name of the alert you will be creating and configuring.

HVAC Alert names are:

  • Delta T Threshold
  • Temperature Drift Severity Threshold

Energy Alert benchmarks are:

  • Total Daily Usage (kWh)
  • Unoccupied (kW)

These alert names/titles can not be changed, and each of them will have different customizable parameters. You can have multiple alerts of the same name with different parameters.

The severity of that alert.

The alert severity levels are:

  • Severe. These alerts will appear throughout the Monitoring area of iCON with a triangular exclamation point icon and red coloring.
  • Low. These alerts will appear throughout the site with a circular exclamation point icon and yellow coloring. They will appear underneath Severe alerts in lists that are sorted by alert status.

Once you have made your choices from those pulldown menus, the rest of the page will populate with the appropriate parameters. (If you are editing a pre-existing alert, the appropriate parameter fields will already be visible, pre-populated with their current values.)


HVAC ALERT: DELTA T ALERT PARAMETERS

Alert Trigger Window. Enter how long, in minutes, the alert condition must be true before an alert status is trigger. Enter a long enough time that nuisance alerts are not constantly triggered by a condition that is commonly met for brief intervals, but a short enough time that serious issues are able to be caught and addressed.

Cooling Thresholds. Enter the temperatures at each cooling stage which will trigger the Delta T alert, keeping the intended severity in mind.

Heating Thresholds. Enter the temperatures at each heating stage which will trigger the Delta T alert, keeping the intended severity in mind.

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HVAC ALERT: TEMPERATURE DRIFT THRESHOLD PARAMETERS

This alert form includes only Threshold fields. Fill in whichever are necessary for your alert; it is not required to fill in all Threshold fields.


ENERGY ALERT: TOTAL DAILY USAGE PARAMETERS

The only parameter necessary is the daily kWh threshold. When entering this amount, keeping your typical daily usage and the intended alert severity in mind.


ENERGY ALERT: UNOCCUPIED PARAMETERS

 

kW: Enter the number of kilowatts used during Unoccupied hours that would trigger the alert status. Keep your typical Unoccupied energy usage and intended alert severity in mind.

Unoccupied Schedule: Enter the hours during which your store is typically unoccupied for each day of the week. Energy usage will be counted during these hours in order to determine if alert conditions have been met.

Once your HVAC or Energy alert has been created or edited, click the Create Alert or Update Alert button at the bottom of the screen (as applicable) to finalize this and return to the Manage Alerts screen.


CREATING AND EDITING A NEW AUTOMATION ALERT

Alert Name: Give your alert a descriptive name that will be understood by all your users. This will appear on any page informing other users of the alert.

Alert Description: On the “Alert Details” page (link to Alert Details support page), this description will accompany the alert name and time details.

Input/Source: This is the automated equipment or sensor whose reading or status will trigger this alert. The pulldown menu here will list all sensors on site that are currently linked to the iCON system.

Condition: Choose the condition that will trigger the alert.

Condition Value: This will be a specific numerical value accompanying the condition chosen above. For example, if you chose to trigger an alert when your space temperature is above 78 degrees, you might choose Analog Input Temperature Greater Than in the Condition menu, and then enter 78 here in the Condition Value text box.

  • If you need to finely adjust your temperature, you can use the steppers to the right. When working in Fahrenheit, steppers will adjust the temperature by one degree per click; when working in Celsius, they will adjust by half a degree.

Time (Min): Enter how long, in minutes, the alert condition must be true before an alert status is trigger. Enter a long enough time that nuisance alerts are not constantly triggered by a condition that is commonly met for brief intervals, but a short enough time that serious issues are able to be caught and addressed.

Severity: The severity of the alert.

The alert severity levels are:

  • Severe. These alerts will appear throughout the Monitoring area of iCON with a triangular exclamation point icon and red coloring.
  • Low. These alerts will appear throughout the site with a circular exclamation point icon and yellow coloring. They will appear underneath Severe alerts in lists that are sorted by alert status.